Rheom Travel is a truly independent, wholly-owned Australian Company. With over 25 years in operation, we offer truly professional advice, knowledge and we CARE.
We are ATAS accredited. ATAS accredited agents have met strict financial criteria and code of conduct, reassessed annually. ATAS agents are the best in the industry: credible, well trained and professional business.
Our agency is also a full member of AFTA, IATA and Magellan Travel Group, a subsidiary of the Helloworld Travel Group, giving us big business buying power. Find out more >>
Most of our consultants are long-standing travel professionals, who have been in the travel industry for 20+ years. We know the ins and outs of the travel world and all the hints and tricks of the trade.
We care about every client and booking. In fact, most of our clients are repeat and referral from other happy clients. We listen, understand, and consider our clients part of our extended ‘travel family’. It’s easy when you love what you do! See below what our clients say about us.
Hope this email finds you well and hopefully not too busy that you enjoyed a good w/e. Sunday night here in Vancouver, but of course its Monday afternoon in Melbourne.
Air NZ flights Mel- Ack-Yvr all good. I am pleased with my location - the hotel you found for me: Empire Landmark, Vancouver is well situated for restaurants/ supermarket/ conference/ beach/ walks. Free wifi in all airports and here at hotel also very handy. Thank you. Lovely sunny days - last w/e of summer here. No doubt the sunshine has helped with my melatonin levels and adjustment to local time zone! Right on cue the weather is marked to be cooler tomorrow onwards (will be inside at conference)!
Thanks for your assistance, expertise and consideration of my needs.
Jenny Vancouver 08/12/2014
Thank you and staff of Rheom Travel yet again for a wonderfully organised trip.
The organisation of the fairly complex trip was as usual flawless. We encountered no issues whatsoever.
We enjoyed Scenic, their organisation was terrific and they leave no stone unturned to provide their clients with anything they request and more.
Once again, thank you and all who had anything to do with our arrangements.
Sandra T 28/12/2014
Our trip to America for 4 weeks last year was the best! @[783363055:Claire Anderton] is the best travel agent and we have booked through her for Thailand and America and will continue to trust her with all of our travel adventures! She has saved us from 2 holiday disasters without us even having to worry about a thing! I have also recommended her and rheom travel to my family and friends who have all been more than happy with the trips Claire suggests and have booked with rheom travel! If you want someone who will look after you right up until you land back safe and sound in Australia, rheom travel is the way to go... thanks again Claire
Tara Dickson 28/12/2014
We ask Rheom Travel (Marnie and Hema) to book our vacation flights to Europe every year and have never been disappointed or let down. They are always prepared to go above and beyond their duty to make sure everything works perfectly (reference to a complicated visa issuance recently well handled by the team).
Marnie has assisted us with our travel needs for a number of years now and has recommended a number of places to visit along with individual hotels that have always been exceptional. She has received phone calls for assistance, one when the hotel we booked in France over the internet let us down and Marnie has come through each and every time. Her latest recommendation of a holiday destination to Penang was by far the most sensational holiday we have taken.
I can only recommend Marnie whole heartedly and she is a pleasure to deal with.
Neale Robinson 28/12/2014
From another about their "Amazing Journeys" adventure:
We hope you are well.
We just wanted to let you know that we returned from Europe on Thursday and had a wonderful time overseas. Everything went well, and we wanted to thank you again for all your help in organizing the trip. We couldn't have done it without you.
Thank you again,
Sarah Hurley and Michael Barber 28/12/2014
Jenny and Rob Young 28/12/2014
Terry and Sandra Turner 28/12/2014
“Marnie is a wonderful travel agent who always makes you feel like you are the only client she is working with. She genuinely knows what to recommend, takes into account all your needs and requirements. I would thoroughly recommend Marnie to EVERYONE!”
V. POLLARD 21/04/2015
Dear Hema, Many Thanks for all of your great work and support over the many years. You and your team are a key part of ULA life and our success. All the very best in 2015 and beyond.
Con Biviano Managing Director ULA Group 11/05/2015
Thank you for all the arrangements you made for me so that I could join Faye and Rose for the wonderful holiday we all had in Provence. Everything went like clockwork cars were waiting when we arrived at airports and stations etc.,didn’t have to worry at all.
I enjoyed the tour so much and have so many happy memories I could do the whole thing all over again, and as for Faye, she is so good leading and directing us all in such a friendly way and her knowledge of the area made everywhere we went so interesting and as for the way Faye and Rose were able to drive us all around the place I take my hat off to them nothing seamed to phase the two at all.
Thank you again and I really hope I will be able to join another tour if one comes up .
Margaret Williams 01/07/2015
Now that the holiday ...and the jet lag....... Is over, I want to thank you for the careful planning that you put into the organisation of our trip.
Everything has gone well; thank you for your attention to detail, and for ensuring that we had a realistic timetable, with transport organised wherever necessary.
The Women's tour of Provence was marvellous. I have written to Faye congratulating her on a wonderful itinerary. It was such a great experience, and lots of fun as well. I'm sure people will get sick of my talking about the trip to Provence, but it was , simply, excellent.
All other parts of our trip went well. The other event that I want to highlight is the trip to The Battlefields of The Somme. The company with whom we travelled, ie Cobbers Tours was very, very good. Our guide, Colin Gillard was a passionate WW1 historian, quite the right person for that job. I know there are a number of companies running such excursions, but I couldn't have been happier. Our day was great.
A great itinerary, with care taken for the intricacies of international travel.
Thank you Marnie,
Patty Smith Strathdale 01/07/2015
Hi Marnie, I just wanted to say a big thank you for the wonderful organisation of our five weeks in Europe. We both had a trip that we will remember always and greatly appreciate all the extra things you did for us especially the car from Lucerne to Zurich airport. Our time in beautiful Provence/ Paris with Faye and Rose was so incredible I am having trouble finding the right words to describe this experience . We loved Switzerland's scenery and the train journey however after our time in Provence with such a lovely group I know that Trafalgar tours are not for me , group too large ( fifty people ) lots of different personalities (could write a book) . Obviously so spoilt on previous trip ! Must mention VERY successful shopping in France .
Love Liz x E. Rice
Hi Marnie and Kate
We thought you might like to hear that we had the most amazing holiday, it was fantastic and everything went smoothly. Thank you both so much for helping us with it. We loved everywhere we went and the accommodation was excellent especially in Scandanavia.
Two things we discovered which may be useful to any of your clients planning a similar holiday, you can get a train direct to Antwerp (to get to Bruges) from Amsterdam airport (Schipol station) there is no need to go into Amsterdam Central. The other thing was, there is a bus which takes a scenic route from Talinn to Riga. it costs a lot more and takes twice as long but it stops at touristy places along the way.
One more thing we discovered was take an umbrella!!
Thanks again for your hard work, we will never forget this trip, it was wonderful.
Nat and Ron McIver
Nat and Ron 30/07/2015
We hope that you and all the family are well. We hope you had a lovely and relaxing holiday and that you did REST in Malta.
We just wanted to thank you for helping us plan our holiday. Everything ran fairly smoothly. Flights and hotels were good. London was fantastic. There was so much to see and do.
We found Edinburgh to be a very pretty city and quite busy with the Fringe Festival. We froze in Dublin. You probably encountered similar weather conditions. Spain was great and Lisbon was nice.
Unfortunately we did not make that day trip to Oporto. There was just not enough time!!
I think Anastasios was glad to get back to Melbourne, to rest!!!
Mary Thanos 16/11/2015
back from the trip and thoroughly enjoyed all of it! I thank you sincerely for all your very valuable help, it made the trip a great success!
Am now planning a return trip to Europe next year, and will contact you in coming weeks to get the ball rolling, as I imagine it may be cheaper to book ahead? Again, many thanks, talk soon, kind regards, Richard
Just a quick note to let you know that I arrived back from holidays last Tuesday. It was an absolutely amazing experience - loved every minute!
Cape Town is truly beautiful - great food, lots of things to do and see and very cheap. The accommodation was perfect and although we didn't get a sea view, I think our view was better - overlooking a golf course with Table Mountain as the back drop. We were walking distance to the Waterfront and ventured out to the Arts district, vineyards, Cape ...
Kind regards and many thanks,
Catherine was an excellent Travel Agent for us and considered our needs as she planned our 6 weeks travel throughout Europe.
Every suggestion she made from destinations to Hotels to Cruises was outstanding & our itinerary was flawless.
We would have no hesitations in recommending Catherine & the Rheom Travel team to others.
Jas & Greg Scott 01/03/2016
On behalf of my family, I want to say how amazing Rheom Travel, and especially Catherine Stone, have been with the planning and re planning of our trip to Fiji this May 2016.
Not only did Catherine keep me informed of any changes as they took place regarding having to rearrange my family group of 12 to go at a later date; she was extremely helpful and always happy to accommodate the changes as far as she could possibly go.
I would definitely recommend Rheom Travel to any one wanting to plan a holiday, whether overseas or in Australia.
They go far beyond my expectations. A very professional company.
Ginny Pask and family 04/05/2016
A quick ( overdue) note to say thank you so much for your help, advice and expertise in making our first family Fiji trip a great success!
Many thanks for all the info and arranging a fabulous trip.
We will def be retuning and loved all your accom suggestions!
Thank you Cath, Marnie and the team for making our trip a memorable and enjoyable one.
We are now planning when and how we can revisit America because we had such a wonderful experience.
We’ve had a brilliant holiday, one we will never forget.
Swan Family 03/10/2016
I would have no hesitation in supporting a recommendation about the service you personally provided to me for the past 5 years. My travels have typically included complex itineraries combining meetings across Asia, the US and Europe. You were always able to come up with arrangements that balanced well considered routings with cost. Making the arrangements was no fuss. Most importantly, while I may have had challenges with individual airlines (cancellations or delays) none were the result of booking errors and you were always available to find me alternate arrangements when I was stranded – snow bound US airports or check-in issues in Mumbai.
Thank you for all the support you provided. Travel is often stressful. But it was all the easier for your planning.
I changed to Rheom Travel 5 or 6 years ago for both my personal travel and business travel after several negative experiences through one of the larger travel agencies. Having a company with many Managers and Sales people travelling nationally and internationally it is important its done right and economically. Marnie, Hema and the team have been faultless and easy to work with arranging trips, making changes and fixing unforeseen problems.
I have experienced some fantastic vacations and many trouble free business trips through Rheom and I would recommend them to anyone wanting personal service and honesty.
Steve Jackson Managing Director 15/11/2016
I would like to take this opportunity to thank you both for your professionalism and speedy response to our requests…..even when we had no idea what we were doing you were both there to guide us in the right direction!!!!
I will not hesitate in recommending your services to friends and family in the future. You will definitely be on our list for future trips if you dare accept our demands again LOL!
Monica S 09/08/2017
We arrived home safe and sound last Saturday - leaving Mauritius' balmy winter of 25 degrees behind.
Thank you for organising a terrific holiday for us, we thoroughly enjoyed it and meeting all the others.
Thank you very much for all the care you took over mum during the holiday. She returned to Sydney safe and sound. Mum says it was the best holiday she has ever had and she has been to at least one overseas holiday the last few years. You care and concern over her is much appreciated.
The trip you arranged for me Sep/Oct last year went perfectly. All flights/ scheduling were spot on. Not one hassle! In GOT, Hotel Vanilla was excellent (and a more central location than Hotel Flora). Loved Bergen and the Flam railway trip was delightful.
It was an amazing trip and the accommodation was very good especially at Lake Manyara which was amazing. Would like to go back to stay longer!
Thank you for all your help in putting the trip together we certainly had a wonderful time and saw a beautiful part of the world.
Thanks Catherine and Rheom Travel for the fantastic itinerary and advice for our trip to the USA and Canada.
Everything was perfect.
We would not have had this amazing holiday without your incredible knowledge and planning.
Our time away gave us magical family time, experiences and memories that we will always treasure.
Looking forward to the next one!
S. Hall 31/10/2018
A quick note to thank you for your support last week. Matt, Alex and I spoke on at least two occasions last week of how we are thankful we know you are not far away to get us out of trouble, home or a bed to sleep in.
D. Haysom 31/10/2018
What an amazing experience we have had and it was all thanks to you and your team at Rheom Travel.
Our itinerary was OUTSTANDING. A beautifully presented colour information folder, that was impeccable in detail and accuracy. Every transfer, every accommodation voucher, every tour and every flight was arranged and there was not one hiccup while travelling.
Anyone contemplating a trip of a lifetime or a trip of relaxation, I would certainly recommend the amazing staff at Rheom Travel…I will certainly be back!
Thanks again for everything,
N. Lazarus 31/10/2018
I’m sitting on my balcony at the Halekulani & marveling at how well you ‘get me’. This is total perfection in a Hotel for me & also combined with the wonderful transfer today from the airport. You’re a gem & I can’t thank you enough for making my travel so stress free.
Thank you so much Marnie & the team, I just can’t thank you enough.
C. Duthie 31/10/2018
Awesome! Thank you so much for making it all happen. We were thrilled with Marriott Merlin and when I get organised I will probably try and get us on a trip for next year. It just worked.
Thank you so much. I value to the contribution you make to us being able to run our business and thankful I can call upon your experience for family holiday time
David H 31/10/2018
We just arrived home from our overseas adventures. Thanks so much to Marnie from Rheom for being the best travel agent ever!! Couldn't have asked for better service.
Andrea H 17/09/2020
Amazing guidance, customer service and super prices. Marnie also took care of the cancellations and changes required due to COVID19. Highly recommend.
Danita T. 17/09/2020
Awesome service. Great attention to detail.. Always willing to help with all your travel needs.
Chris P. 17/09/2020
Thanks for all your help getting this trip sorted, you've been so helpful at every stage and we really appreciate it.
Veevek D 17/09/2020
Our agency operates in a commission-based system. This means when we book your trip, we earn a commission from the supplier, being airlines, hotels, tour operators – at no cost to you.
In some cases, we need to charge a small fee when booking suppliers that price in nett or offer zero commission, but this will be advised to you prior to booking.
Usually, the pricing we receive from our suppliers is the same, or often better value, than what you would pay online or by booking directly. In the end, you save time and money, by having your very own personal travel planner do all the work for you, at no extra cost!
We will happily provide you with one free quote for your holiday. If you need more quotes, we ask for a $100 commitment deposit, which will go toward the cost of your booking. If you make any changes to your trip, suppliers usually always charge amendment fees or cancellation fees. These will be advised to you at the time of booking, and these fees will need to be passed on to you.
Note, Corporate clients are under an arranged and agreed fee structure.
If we can book it, you can pay for it using your American Express Membership points.