Dear Hema…

I would have no hesitation in supporting a recommendation about the service you personally provided to me for the past 5 years.  My travels have typically included complex itineraries combining meetings across Asia, the US and Europe.  You were always able to come up with arrangements that balanced well considered routings with cost.  Making the arrangements was no fuss.  Most importantly, while I may have had challenges with individual airlines (cancellations or delays) none were the result of booking errors and you were always available to find me alternate arrangements when I was stranded – snow bound US airports or check-in issues in Mumbai.
 
Thank you for all the support you provided.  Travel is often stressful.  But it was all the easier for your planning.